Customer Service Lead Specialist

Location: Newbury

Contract Type: Temporary Ongoing

Hours: 17.5 hours per week, Wednesday - Friday

• 2 full days (7 hours each)
• 1 half day (3.5 hours)
• Flexibility on which day is the half day and working hours for that day

Pay Rate: -13.50 per hour

The Lead Specialist is a role within the customer service team, responsible for managing service-related customer requests, overseeing contracts and mentoring team members.

This position plays a key role in ensuring efficient and high-quality support, contributing directly to the company''s success.

• Manage repair and work orders
• Organise returns and collections, handle proof of delivery and pricing queries
• Respond to incoming emails and phone calls professionally
• Maintain communication with internal and external customers
• Investigate and resolve invoice and billing disputes
• Support colleagues across multiple service processes and technical areas
• Mentor and assist in training junior team members

Essential:

• Minimum 5 years'' experience in customer service
• Strong communication skills
• Proven ability to adapt to various customer needs and challenges
• Proficiency in Microsoft Excel, Outlook, and Word
• Solid experience working with ERP systems

Preferred:

• Additional education in a related field
• Understanding of service and maintenance workflows
• Knowledge of good documentation practices and retention policies
• Experience resolving customer complaints

• Calm and composed
• Strong problem-solving and decision-making abilities
• Ability to prioritise and organise workload
• High level of customer focus
• Strong team collaborator
• Self-motivated with a proactive, solution-oriented mindset

If you''re looking for a flexible, part-time opportunity where you can make an immediate impact in a lead-level role, we''d love to hear from you. Immediate start available. Please call Sophie or Ella on (phone number removed) if you would like to be considered for the position or email an updated copy of your CV

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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