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Sales and Events Manager - Shoreditch

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Flight Club Darts

OverviewThe Sales and Events Manager will support the venue team by managing all inbound event enquiries, executing sales tactics and driving brand awareness as part of a broader Business Development strategy. Success in this role means understanding the wider sales strategy whilst identifying and capitalising on growth opportunities across all revenue streams for their venue and building strong relationships within the local community. The role is accountable for fulfilling all inbound event enquiries for their venue, knowing our products in depth as a key brand ambassador, focusing on maximising revenue opportunities.

About UsHello, we''re Flight Club, the award-winning birthplace of Social Darts and the home of unexpected, ridiculous, joy! We''ve taken the traditional game and reinvented it for the 21st century with multiplayer games that eliminate any need for counting by reimagining games into fast-paced, exciting social experiences with action replays for ultimate bragging rights. We have successful venues across London, Birmingham, Manchester, Leeds, Bristol, and Scotland and venues further afield in the USA and Australia; we are expanding to Newcastle in 2025.

The JobThe Sales and Events Manager will support the venue team by managing all inbound event enquiries, executing sales tactics and driving brand awareness as part of a broader Business Development strategy. The role requires building strong relationships within the local community and capitalising on opportunities across all revenue streams for the venue.

Key Responsibilities

Managing all inbound events for the venue from enquiry through to execution; be the point of contact for all event buyers, ensuring timely communication with customers and venue teams, and accurate information entry into the system in line with SLAs.

Maximising revenue opportunities through efficient diary optimisation and upselling across all revenue streams.

Networking — work with the Business Development Manager to execute sales outreach campaigns and support exhibitions, pop ups, networking and guerrilla marketing regularly.

CRM management – collaborate with the BDM to keep CRM data up to date, including contact management, cleansing, and use of CRM tools for reporting and mailer campaigns.

Third party management – act as the key contact for third party bookings as required by the BDM; build relationships with key third party bookers, organise ‘FAM trips’ and provide regular reporting.

Stakeholder relationships – liaise with Reservations, Events and Operations to ensure timely delivery of event contracts, event management and client feedback.

Understanding of site performance; become an expert on revenue streams and trading patterns to identify opportunities and challenges for the venue and its neighbourhood.

City and competitor knowledge – be at the heart of the community, sharing insights with the BDM and marketing to identify awareness opportunities.

To Be Successful In This Role, You’ll

Be a passionate brand ambassador and a confident communicator.

Be eager to learn, a self-starter, and capable of working independently when needed.

Have experience in a similar hospitality role.

Have systems experience with CRM; experience with DesignMyNight, Canva and PowerBI is beneficial.

What You''ll Get

Competitive pay

33 days annual leave, including bank holidays

Staff discount in all venues

Private healthcare

Regular team socials

Monthly learning and development classes, quarterly teambuilding events

Summer and Christmas socials

Free access to therapy, nutritionists and physiotherapists

Weekly lunch in venue

Seniority level

Entry level

Employment type

Full-time

Job function

Management and Manufacturing

Industries

Hospitality

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