2nd Line Support Engineer Halifax Offering £28,000 £35,000 Basic Salary plus Benefits Technical Prospects are recruiting exclusively on behalf of a well-established IT Services Provider based in Halifax, supporting SME clients throughout the UK. Our client is currently recruiting an experienced 2nd Line Support Engineer to join their established and growing technical support team. This is an excellent opportunity for a customer focused IT professional who enjoys problem solving across a broad range of technologies, and playing a key role in delivering reliable day-to-day support, helping our client s customers stay secure, productive, and connected. 2nd Line Support Engineer - Purpose Provide 1st and 2nd line technical support to customers via phone, email, remote tools, and occasional onsite visits. Diagnose and resolve issues across hardware, software, Microsoft 365, printers, connectivity, and core network services. Install, configure, and support desktops, laptops, mobile devices, operating systems, and business applications. Support user onboarding, account setup, permissions, and email configuration for customer environments. Monitor alerts, manage tickets, document resolutions clearly, and escalate more complex incidents where appropriate. Assist with patching, endpoint protection, cyber security best practice, and proactive service improvement. Work with firewalls, antivirus, backup, and cloud platforms as part of our client s managed service offering. 2nd Line ..... full job details .....