Customer Service Representative - Client OnboardingWe''re looking for a tech-savvy Customer Service Representative and Client Onboarding specialist to support customers using our digital products and work closely with Product, Engineering, and Client Services teams. Full training will be provided, so you don''t need prior experience with our products to succeed.This is a varied, hands-on role that spans customer support, client onboarding, product testing, and documentation. You''ll play a key role in ensuring customer issues are clearly understood, accurately documented, and resolved efficiently, while also feeding insights back into the product development process.This is a hybrid role, with three days per week based in the office and the remainder working remotely.Key ResponsibilitiesProvide first-line support to customers via agreed channelsInvestigate and troubleshoot product issues, escalating where appropriateCommunicate clearly with customers on issue progress and resolutionTranslate customer issues and feedback into clear development ticketsSupport onboarding of new clients, including product setup and trainingPerform functional testing of new features, bug fixes, and releasesAssist with test plans, regression testing, and documentationCreate and maintain user guides and help resourcesSkills and ExperienceEssential:Strong written and verbal communication skillsGood attention to detail and organisational skillsProblem-solving mindset and willingness to ..... full job details .....