My exclusive client is now seeking a Junior IT Support Officer to provide first-line support and help manage our growing IT environment. This is an exciting opportunity for someone at the beginning of their IT career and looking to diversify their skill set. The Junior IT Support Officer will support the IT Manager in maintaining, monitoring, and improving the IT infrastructure and services. You will act as the first point of contact for staff IT issues, assist in day-to-day IT operations, and help deliver technical support across hardware, software, and cloud-based systems. Key Responsibilities User Support and Incident Handling Provide first-line support to staff via email, phone, and in person. Troubleshoot and resolve common issues related to hardware, software, printing, and networking. Escalate more complex issues to the IT Manager when necessary. Support onboarding and offboarding processes, including account creation and laptop setup. Hardware and Device Management Prepare, configure, and maintain laptops, tablets, monitors, printers, and other peripherals. Assist with asset tracking, procurement, and device lifecycle management. Support AV equipment and video conferencing tools used for events and meetings. Software and Cloud Services Assist with the administration and support of Microsoft 365 services (Teams, Outlook, SharePoint, OneDrive, Intune, Entra, etc.). Help maintain and troubleshoot Dynamics 365 and Power Automate workflows under guidance. ..... full job details .....