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Head of Manufacturing, Queensmith - Hatton Garden, London, LondonEU work permit required:Supporting the work of the Jeweller since 2006Head of Manufacturing

Supporting the work of the Jeweller since 2006Head of Manufacturing

Head of ManufacturingHatton Garden, LondonAt Queensmith, we transcend the traditional jewellery-buying experience. Our mission is to revolutionise the world of engagement and wedding jewellery, crafting unforgettable moments for our customers. Our culture revolves around Be Brilliant, reflecting our relentless pursuit of excellence and innovation; Be Clear, representing transparent communication, ethical practices, and a meaningful impact; Just as we aim to democratise diamond jewellery through bespoke services and craftsmanship, we provide our teams with a similarly customised and exceptional work environment. At Queensmith, we understand that our greatest asset is our exceptional team. As Head of Manufacturing, you lead our in-house workshop and are responsible for ensuring every piece crafted meets our quality control standards, supports commercial goals, and reflects our brands promise. You are accountable for workshop performance across people, processes, and products, improving efficiency, consistency and output quality while building a culture of accountability and continuous improvement across the workshop, including the setting and mounting teams.You will shape the future of the team by developing Leads, encouraging knowledge sharing and addressing skill gaps through hands-on training in collaboration with HR and our Head of Workshop LandD.The role owns all aspects of execution, from precious metal and tooling usage to team development and KPI performance, ensuring consistent, high-quality output that meets expectations every time. You are responsible for providing quality and output across the workshop team members, implementing clear production standards, and actively managing performance, quality, and time expectations. Responsible for scaling manufacturing operations to support business growth, including preparing for distributed or multi-site productionOwn KPI performance across productivity, quality, and efficiency using data to optimise output, meet deadlines and drive continuous improvement.Manage the manufacturing and workshop operations with direct people leadership responsibilitiesDemonstrate strong commercial awareness with experience owning budgets, managing precious materials, and controlling operational costsOrganise scheduled maintenance and Health and Safety certification across all workshops.Oversee quality standards, health and safety, and compliance (including security protocols)Responsible for process optimisation and output quality across workshop team membersCollaborate and communicate effectively across teams and with external partners (e.g. metal suppliers), and present operational plans, sourcing insights, and performance update to senior stakeholdersRobust leadership background in manufacturing roles and expertise in optimising process workflows-360-degree team and people management in different locations/geographies- Ability to lead large, skilled teams and deliver results through others while building accountability and trust- Experience maintaining consistent operational standards and output quality across multiple locations and / or teams

Team leadership and performance managementHigh volume, continuous manufacturing and business process improvementCommercial and financial acumen and cost controlJewellery production or hands-on workshop knowledgePlease note that if you are NOT a passport holder of the country for the vacancy you might need a work permit.

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