Responsibilities

The nature of the role requires some work outside of normal business hours including weekends, evenings and public holidays. Perform other duties as assigned by Head of Service Delivery.Requirements

Key Skills and Technical Requirements:Leadership and Team Management: Proven experience leading and developing high-performing support teams. Ability to motivate, coach, and mentor team members to achieve service excellence.Technical Expertise: Strong understanding of applications, databases and integration technologies. Familiarity with ITIL practices and service management tools.Incident and Problem Management: Skilled in managing major incidents, root cause analysis, and overseeing long-term fixes. Experience in creating and maintaining support documentation and knowledge bases.Stakeholder communication: Excellent communication skills with the ability to translate technical issues into business language. Strong relationship building skills with internal teams, vendors, and business stakeholders.Service Delivery and Continuous Improvement: Experience in driving service improvements and optimising support processes. Ability to monitor KPIs and SLAs and take proactive steps to ensure targets are met.Change Management: Experience supporting application changes, releases, and deployments in a controlled environment. Ability to collaborate with project teams to ensure smooth transition into support.Risk and Compliance Awareness: Understanding of data protection, security standards, cyber security concepts and compliance requirements. Ability to assess and mitigate risks related to application support and service delivery.Customer Focus: Strong commitment to delivering high-quality support and enhancing user satisfaction. Ability to manage expectations and resolve conflicts effectively.Contact Information

We are looking forward to receiving your online application. For any further information please do not hesitate to contact us. LGT Wealth Management UK LLP Human Resources Alex Johnson Job ID JR6814

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