Job Title: Tech Support EngineerDuration: 12months + contract (Plus Extensions)Location: Staines, United Kingdom (Hybrid) Role overview:We are currently looking for a highly experienced Tech Support professional to join our team. This role involves direct interaction with customers and internal teams to provide top-notch support, manage backlogs, and resolve complex technical issues.You''ll work closely with both external clients and internal departments, offering expert-level support including troubleshooting, Scripting, debugging, and case management.Key Accountabilities:Manage customers'' expectations and experience in a way that results in high customer satisfaction.Maintain technical expertise in assigned areas of product functionality and use that expertise to help customers.Opportunity to become a Subject Matter Expert in assigned areas of product functionality and utilize that expertise effectively to help customers. Share and deliver knowledge sessions with peers globally.Opportunity to create scripts to automate repetitive tasks or scripts to enable faster troubleshooting.Help in the development and mentoring of team members in various technologies and the ServiceNow Platform.Suggest and implement improvements to internal processes.Work on technical and non-technical projects.Communicate with customers and our teams through case, phone, and other electronic methods.Create knowledge base materials dedicated to operational efficiency while also empowering and ..... full job details .....