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Senior Service Delivery Manager

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Senior Service Delivery Manager

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PBN, Private Business NetworksGet AI-powered advice on this job and more exclusive features.Job Role: Senior Service Delivery Manager

Location: Belfast

Pay Rate: £25.84 per hour

Hours: Full time, Monday- Friday

Contract: up to 6 months with possible extension

Working in collaboration with the Deputy Head of the Payroll Dept, the Senior Service Delivery Manager will be responsible for leading the day-to-day delivery of an effective, efficient and high-quality payroll service.

In Particular, The Post Holder Will Be Responsible For

Day to day leadership of the Payroll delivery teams within their remit to ensure high levels of service in line with demanding timescales and targets, adhering to Service Level Agreements (SLAs)Identifying and implementing areas for improvementWorking collaboratively across teams to build and maintain effective working relationshipsLine management of a large team to deliver the highest standards of servicePromoting a positive culture through leading by example, demonstrating effective behaviours and developing staff engagement mechanisms across the whole teamSupporting the Deputy Head in identifying key strategic priorities and risks; andDeputise for the Deputy Head as required in representing the business and engaging with senior stakeholders

Essential Criteria

A University Degree or relevant professional qualification in a Finance or Business-Related Discipline, and have worked for at least 3 years at Middle Management level in a customer facing service delivery role within a Payroll or Finance based environment in the HSC and/or another major complex organisation.

OR

Have worked for at least 5 years at Middle Management level in a customer facing service delivery role within a Payroll or Finance based environment in the HSC and/ or another major complex organisation.

A minimum of 2 years'' experience in managing teams of staff within the HSC and/ or another major complex organisation and be able to demonstrate a proven track record of achieving results through others.A minimum of 2 years'' experience in working with a diverse range of stakeholders, both internal and external to the organisation, to achieve successful organisational outcomes.Have experience of leading performance improvement initiatives which resulted in successful outcomes.

Apply with your CV today!

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

LNKD1_UKTJSeniority level

Seniority level Mid-Senior levelEmployment type

Employment type TemporaryJob function

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