We are recruiting for a Head of Service to join an established company based in Chelmsford on a Fixed Term Contract for 6 Months. The hours are Monday to Friday, 9am-5pm with 30-minute lunch and paying a salary between 40k- 43k Per Annum (DOE), as well as offering hybrid working. The client cannot guarantee parking for the duration of the 6m FTC, but can accommodate at least one day a week if they were local and on a hybrid basis.Duties will include but not be limited to:Responsible for strategic planning and developing service strategies in line with the business goals and objectivesProviding leadership and support to the team, overseeing the daily operations to ensure efficiencySupporting the Manager with recruiting and training new members of the teamMonitoring KPIs and suggesting actions to meet targets when requiredCompleting performance reviews and providing coaching to colleaguesProviding updates to the Operations Director on business performance, issues and successesEnsuring payroll processes are managed within contracts and overseeing company budgets to ensure cost-effective use of resourcesMaintaining strong relationships with clients and stakeholdersDeveloping policies and standards for customer service and identifying opportunities for improvements and implement best practices to enhance service deliveryHandling customer complaints in a professional and timely mannerUploading customer documentation and ensuring accurate and up-to-date recordsKeeping updated on ..... full job details .....