Overview

Technical Application Service Specialist

at Lloyds Banking Group. This role is a senior technical specialist responsible for leading IT recovery processes during outages, managing operational stability, and driving continuous improvement across service operations. This position requires a strong technical foundation, leadership in incident management, and the ability to coordinate cross-functional teams to ensure service levels are met or exceeded.What you''ll do

Subject Matter Expertise: Resolve complex service issues and handle customer concerns.Training and Development: Lead training sessions to upskill team members.Strategic Contribution: Shape service strategy and identify, implement and drive process improvements.Operational Accountability: Ensure 24/7 service availability and improve service quality with other departments.Critical Thinking: Analyze data to identify problems and generate solutions.SRE and Service Engineering: Use software and automation to manage production systems.Technical Operations: Monitor, troubleshoot, and resolve technical issues.What you''ll need

Technical Troubleshooting: Diagnose and resolve hardware, software, and network issues.Knowledge of ITSM Tools: Experience with ServiceNow, Service Introduction, and Jira.Incident and Problem Management: Familiarity with ITIL practices.Documentation and Reporting: Document fixes and contribute to knowledge bases.Problem-Solving Abilities: Implement effective solutions under pressure.Communication Skills: Clear verbal and written communication.Technical Proficiency: Proficiency in .NET, React JS, Windows, Unix/Linux, SQL, PostgreSQL, Oracle, and GitHub.Tools: Experience with UCD, MQ Message Queue, TWS Batch Scheduling, IBM WebSphere, IBM APIC, IBM MQ, Splunk, Dynatrace, Google Cloud, and CMS.Values and Behaviours: Innovate, inspire, and embrace diverse viewpoints.Experience that would be useful: SRE and Service Engineering; Technical Operations; Critical Thinking.About working for us

We are committed to inclusion and diversity, aiming to reflect modern society in our organisation. We welcome applications from under-represented groups and offer reasonable adjustments to recruitment processes upon request.Benefits

A generous pension contribution of up to 15%An annual performance-related bonusShare schemes including free sharesDiscounted shopping options30 days'' holiday, plus bank holidaysWellbeing initiatives and generous parental leave policiesWorking pattern

Hybrid work pattern: spend at least two days per week, or 40% of time, at one of our office sites.Seniority level

Mid-Senior levelEmployment type

Full-timeJob function

Information TechnologyIndustries

BankingLocation: Leeds, England, United Kingdom. This listing notes destination and has been posted for applicants seeking Technical Application Specialist roles.

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