Customer Service AdvisorLocation: Clerkenwell Salary: 28,000- 30,000 Our client, a dynamic and rapidly expanding sustainable swimwear brand, is on the lookout for a Customer Service Advisor to be the voice of their brand. You''ll play a key role in delivering an outstanding, high-touch customer journey across all channels-email, chat, and social media.What You''ll Do:Customer Support: Handle incoming emails, live chats, and social media queries from customers with a professional and helpful attitude.Order Management: Process orders, returns, refunds, and exchanges in line with their company guidelines.Product Knowledge: Provide accurate information about their products and promotions to enhance customer experiences.Complaint Resolution: Efficiently resolve customer complaints to ensure timely satisfaction while maintaining our positive brand image.Performance Targets: Work towards meeting customer service performance targets, including response times and resolution rates.Follow-Up: Ensure all customer issues are fully resolved by following up as needed.Continuous Learning: Stay updated on company policies, procedures, and industry trends to provide the best service possible.What You''ll Bring:Experience in customer service, preferably in the fashion industryFamiliarity with customer service software (e.g., Gorgias or Zendesk) is a plus.A hands-on, enthusiastic self-starter with a flexible attitude who thrives in a fast-paced environment.Excellent communication, ..... full job details .....