Client Engagement and Relationship Develop meaningful strategic approaches for all existing and new clients. Utilize strategic agility to identify and solve problems for specific client business or brand issues. Maintain and develop key client relationships. Implement strategic branding and practice-specific resources into team. Identify, execute and convert client business opportunities. Perform project based on client requirements and gain client confidence. Educate clients and influence to sell strategic and creative solutions. Conduct negotiations in mutual best interest of clients. Attain positive reviews from clients on quarterly client satisfaction survey (ACSAT) Initiate and execute client revenue producing engagements and attain targets. Assist project managers to direct complex large scale client engagements. Direct client strategic planning engagements. Delivery Management Responsible direct line of sight to the end to end delivery requirements for the client - includes delivery of onshore and offshore operations Own the onshore operations for their respective client area viz. contact centre, client finance area, actuarial and IQA etc. People Management for onshore and indirect management for offshore eg morale, motivations, incentives etc. Deliver on the continuous improvement and transformation programme Year on Year basis the goals set by the business annually/3year/5 year plan Develop and build expertise on the Insurance domain developing a vision for the ..... full job details .....