Helpdesk Administrator BasingstokeWe are seeking a proactive and highly organised Helpdesk Administrator to join our team in Basingstoke. The successful candidate will play a key role in coordinating service requests, supporting engineers and contractors, and ensuring the smooth operation of our CAFM system and service delivery processes.Key ResponsibilitiesCustomer and CommunicationCommunicate effectively with internal and external customers to capture, record, and distribute service calls through the CAFM system.Provide phone cover and inbox monitoring as required by the Team Leader.Deliver a professional, efficient, and effective service experience at all times.Work Order ManagementRaise new work orders for Contract Managers and reactive work orders for engineers.Review all incoming work orders to ensure accuracy of problem codes, site details, contact information, and job descriptions.Allocate and schedule work orders to engineers or subcontractors.Monitor delays and ensure SLA compliance.Conduct daily reviews of work orders in Return, Rejected, and Awaiting Parts statuses and update/assign accordingly.Complete and close work orders once all documentation is received.Engineer and Subcontractor CoordinationManage engineer downtime and ensure they are briefed on emergency works or urgent jobs.Chase subcontractors for attendance dates, updates, and required documentation (such as RAMS).Arrange site escorts where required.Check subcontractor paperwork to ensure accuracy of ..... full job details .....