Social network you want to login/join with:Junior / 1st Line, IT Service Desk Analyst, Blackburn

col-narrow-leftClient:

GK RecruitmentLocation:

Blackburn, United KingdomJob Category:

Other-EU work permit required:

Yescol-narrow-rightJob Reference:

2e85f1909173Job Views:

8Posted:

25.08.2025Expiry Date:

09.10.2025col-wideJob Description:

Description

Have you recently been working in Customer Services, OR, Customer Support?Do you thrive in delivering an excellent Customer Services?Then this role is for you - as a 1st line IT Support Analyst.We can offer you:A starting salary of £24,700 + overtimeYou will be able to build your IT career in a strong team, committed to being "customer centric"Enhance your IT skillsBut - You must be a good communicator with reasonable IT skillsMy client supplies EPoS and Patient Medication Record (PMR) Prescription and dispensing systems in the independent and corporate pharmacy sector.You will receive an excellent base salary of £24,700 plus overtime (average £2,000) with a salary review of £25,000. The role will be conducted from their office in Adlington, Chorley + with some remote work.You will be joining a company that offers training and a genuine career path with an additional benefits package.As the 1st Line IT Support Analyst, you will:Serve as the primary contact for telephone support, assisting pharmacy dispensers with IT problem resolution.Provide telephone support to the user base utilising remote access tools.Log and categorise incoming calls and emails within a CRM system.Active involvement in documenting and updating the knowledge base.Create job opportunities for Engineers and maintain liaison with them.Take ownership of incidents and progress them quickly and efficiently.Document issues/problems and raise them to the 2nd line team.We are looking for a 1st Line IT Support Analyst with:Problem-solving attitude and aptitude.Good communication skills, both written and verbal.Good problem-solving skills.Ability to manage own workload effectively.An ability to Take Ownership.APPLY NOW: If this sounds like the 1st line IT Support Analyst role for you, click apply now for an instant interview.

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