Overview

Deputy Branch Manager (Complex Care) | SE London Head OfficeOur client is a leading complex care provider, delivering 10,000+ hours of care per week, rated Good by the CQC, and in an exciting growth phase as one of the fastest-growing companies in the sector. They''re hiring a Deputy Branch Manager (Complex Care) based full-time, Monday-Friday (9-5) at the SE London Head Office. Salary: £38,000-£42,000 DOE + bonus.As a Deputy Branch Manager (Complex Care), you''ll be the operational No.2—line-managing 7 Care Coordinators and partnering with the Registered Branch Manager to deliver safe, responsive services for adults and children in the community.

Responsibilities

Lead, coach, and performance-manage 7 Care Coordinators (1:1s, supervisions, objectives).

Oversee day-to-day ops: rostering, capacity planning, package mobilisation, and continuity of care.

Manage incidents/escalations and drive timely service recovery; maintain accurate system data.

Governance and compliance: CQC readiness, audits, documentation, duty of candour, safeguarding pathways.

Track KPIs (fill rates, call compliance, complaints/compliments, retention) and deliver improvements.

Support recruitment, onboarding, and mandatory training compliance for field staff.

Contribute to growth/efficiency projects and participate in OOH/escalation cover as required.

What We''re Looking For

Minimum 1 year as a Deputy Branch Manager (or equivalent) in health and social care.

Complex care experience desirable; strong domiciliary care backgrounds with transferable leadership/compliance skills welcomed.

Proven experience managing coordinators/schedulers in a fast-paced environment.

Strong knowledge of CQC standards, safeguarding, incident management, and service improvement.

Excellent stakeholder communication; calm, organised, and solutions-focused.

Benefits

£38,000-£42,000 DOE + performance bonus

Full-time, on-site at SE London Head Office (Mon-Fri, 9-5)

Clear progression opportunities in a high-growth provider

Ongoing training and professional development

This is a superb opportunity for a motivated Deputy Branch Manager (Complex Care) to make a genuine impact at a Good-rated, fast-growing provider.

Apply now or call Ehsan at Leaders in Care on (phone number removed) for more information about this Deputy Branch Manager (Complex Care) role.

REF: LICEA

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