Your new company Are you an experienced team leader who leads from the front? If so, I want to hear from you!My client, an award-winning financial services organisation based in the heart of Liverpool''s business quarter, is seeking a professional team leader to join their expanding business. Working from contemporary offices with fantastic transport links into the city, this is an opportunity not to be missed.Your new role The position is offered full time from Monday to Friday with a hybrid model in place. Hours of work are Monday to Thursday from 09.00am until 17.30pm, with a 17.00pm finish on Friday. The main purpose of the position is to support the Team Manager with day-to-day operations, team development and quality standards within the Business Support team, while acting as an escalation point for complex cases and providing management cover when required.Some of your duties will include but not limited to Provide cover when the Team Manager is absentLiaise regularly with the Team Manager to align prioritiesSupport day-to-day management of team rotas and work distributionLiaise with internal teams to support timely resolution of complex cases.Contact customers who have requested management escalationCarry out quality control checks on completed cases and calls.Provide feedback and coaching to improve performance and complianceStrong understanding of Business Support policies, processes and operations.Understanding of regulatory requirements, including Consumer Duty ..... full job details .....