GrinderSenior Customer Support Management ProfessionalIntroductionAcorn by Synergie is working in partnership with Honeywell in Yeovil, Somerset and have opportunities for a Senior Customer Support Management Professional to work on a full-time basis starting as soon as possible. Location: Yeovil (Hybrid: typically 3 days on-site, 2 remote; more on site during on boarding)Key Duties:Lead day-to-day customer relationship management, ensuring exceptional service delivery and satisfaction. Act as primary point of contact for escalations, supporting recovery plans, communication flow, and expectation management.Build strong working relationships with key customer partners, including Ontic, and strengthen trust across the programme.Operational and Supply Chain InteractionDrive internal supply chain engagement to support customer commitments, programme milestones, and on-time delivery targets.Liaise proactively with Honeywell Yeovil teams and cross-functional stakeholders to ensure alignment on priorities and risk mitigation.Support sourcing/procurement-related coordination as required.Process and Continuous ImprovementIdentify gaps in current customer support processes and recommend or implement improvements.Contribute to operational excellence initiatives across customer support, supply chain, and programme functions.Programme Leadership and ReportingOperate with minimal supervision in a semi-autonomous environment, taking ownership of outcomes and driving actions to ..... full job details .....