Hybrid | Commutable to

Chelmsford and LondonAt Eurobase, we’re passionate about building lasting partnerships with our clients in the

reinsurance and financial services sectors . We’re now looking for a dynamic

Head of Customer Success

to join our Senior Leadership Team and lead the way in shaping, growing, and delivering an exceptional customer journey.In this pivotal role, you’ll take ownership of the entire customer lifecycle—from onboarding through renewal and expansion—ensuring our clients achieve maximum value from our solutions. You’ll drive strategy, strengthen relationships with key customers, and champion a culture of excellence across the organisation.What you’ll be doing

Designing and delivering a clear customer success vision and strategyLeading, mentoring, and developing a high-performing customer success teamActing as a trusted partner and executive sponsor for key clientsDriving customer adoption, retention, and expansion within reinsurance and financial servicesCollaborating across Product, Sales, and Engineering to ensure client needs shape our roadmapEmbedding a customer first culture across EurobaseWhat we’re looking for

Proven leadership in customer success within a SaaS/software environmentDeep knowledge of the

reinsurance industry

and its challengesA track record of transforming support into proactive customer success functionsStrong analytical, communication, and stakeholder management skillsExperience with customer success tools, data, and metricsThis is a fantastic opportunity for an experienced leader to make a genuine impact—shaping our customer success strategy, building lasting relationships, and driving measurable outcomes for both our clients and our business.Ready to take the lead? Apply now and help us shape the future of customer success at Eurobase!Seniority level

Mid-Senior levelEmployment type

Full-timeJob function

Consulting and Strategy/PlanningIndustries

Software DevelopmentInsurance

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