Senior Product Owner / Product Manager Digital Customer Retention We are looking for an experienced Senior Product Owner or Product Manager with a strong digital background to drive customer retention and long-term engagement. This role focuses on ensuring customers see real value in the company s budgeting tool within the app, encouraging them to stay beyond the initial onboarding period. Working closely with cross-functional teams, you will optimise the customer journey, enhance in-app experiences, and develop retention strategies that demonstrate the real value of the backing account. With marketing already acquiring new customers successfully, this role will focus on keeping them engaged. Key Responsibilities Develop and implement customer retention strategies to improve engagement and long-term retention. Enhance the budgeting tool to ensure it provides clear, tangible value to users. Analyse customer behaviour, engagement metrics, and drop-off points to drive product improvements. Work closely with marketing, UX/UI, and development teams to refine the customer journey. Gather feedback from users to refine features and improve the overall experience. Liaise with internal teams and senior leadership to align retention strategies with business goals. Key Requirements Proven experience as a Product Owner, Product Manager, or Senior Digital Lead in a customer-focused role. Strong background in digital product development, ideally within financial services, fintech, or ..... full job details .....