Role: Service Desk ManagerLocation: Blackburn (Hybrid Working)Salary: £45,000 (depending on experience)A growing Managed Service Provider based in Blackburn is looking to bring on an experienced Service Desk Manager to lead and develop their technical support team. This is a fantastic opportunity for someone with strong leadership skills and a background in IT support environments to take ownership of a busy service desk and drive service excellence.You''ll be responsible for overseeing the day-to-day operations of the support team, ensuring tickets are managed effectively, service levels are maintained, and customers receive a consistently high level of support.The RoleAs Service Desk Manager, you will play a key role in ensuring the smooth running of the service desk while supporting and developing a team of engineers.Key responsibilities include:Managing the daily operations of the IT service desk, ensuring tickets are handled efficiently and within SLALeading, mentoring, and developing a team of 1st and 2nd Line Support EngineersMonitoring ticket queues, escalations, and service performanceImproving service desk processes, workflows, and documentationActing as a key escalation point for complex technical or service issuesEnsuring a high level of customer satisfaction and service deliveryWorking closely with senior leadership on service improvements and reportingWhat We''re Looking For:Previous experience working in a Service Desk Manager / Team Leader role within an IT ..... full job details .....