Customer Collections Agent Leamington Spa Hybrid (after training) £25,000 £28,500 + Benefits: Hybrid working A supportive team environment with clear performance expectations Opportunities to develop specialist debt recovery and negotiation skills Working for a very experienced and supportive team manager 25 days annual leave plus 8 Bank Holidays Private Medical Insurance Company Pension Scheme (Salary sacrifice - single matched contributions to 4.5% for first 2 years, upto 7.5% after 2 years) Life Assurance Staff discounts on products Lovely modern office Are you experienced in collections or contact centre roles and confident in handling challenging conversations about overdue debt?This role sits within late-stage collections, managing customer accounts that are significantly overdue. You will take ownership of accounts, engage customers to understand their circumstances, and work to recover outstanding balances through payment negotiation, structured repayment plans, or appropriate next steps in line with policy and regulation.This is a results-driven collections role, requiring resilience, professionalism, and the ability to balance firm debt recovery with fair customer treatment. Benefits of Collection Agent: 25 days holiday plus bank holidays Private medical insurance, life assurance, pension up to 7.5% Staff discounts and development opportunities Responsibilities of a Collection Agent: Manage and contact customers with overdue accounts in late-stage ..... full job details .....