Motor Insurance Customer Care Team Lead

Motor Insurance Customer Care Team LeaderRainham, Essex (Hybrid - 4 days office-based, Fridays from home after induction training completed) Up to £35,000 per year (Dependant on experience) + plus benefits including a monthly bonus up to 12.5% of your monthly pay Monday - Friday 9am-5pm, no shift work or weekendsIMPORTANT: This role is only open to candidates with existing Team Leader/Team Manager experience gained specifically within a motor insurance customer care, contact centre or service environment. Applications from candidates without this specific background unfortunately cannot be considered.About the Role We''re recruiting on behalf of a growing motor insurance business for an experienced Customer Care Team Leader to run the day-to-day operations of its frontline Customer Care team. Working closely with the Customer Care Manager, trainers and agents, you''ll keep the team supported, motivated and performing at its best, ensure high service standards and SLAs are met, help the team convert new business and renewal opportunities, and keep processes compliant, all while building a positive, collaborative team culture.This is a hands-on leadership role based in Rainham, Essex, working a hybrid pattern of four days in the office and one day from home each week. Key ResponsibilitiesNew Business and Renewals Use your motor insurance sales and customer experience to keep the team motivated and focused on promoting the genuine benefits of the products on offer Help drive ..... full job details .....