Porsche Retail Group (PRG) have a rare opportunity for an Aftersales Manager to join the prestigious Porsche Centre Hatfield, representing one of the world s most iconic and admired automotive brands.To apply for the role of Aftersales Manager, you must have: Aftersales Management experienceBackground in the automotive industryExcellent Customer Service/Negotiation skillsFull Drivers Licence Role:As the Aftersales Manager at Porsche Centre Hatfield, you will lead a committed and passionate team of 40 employees, to achieve and exceed customer satisfaction and profit targets, through an unrivalled customer ownership experience akin to the brand. By reporting directly to the Centre Principal, your role will be pivotal within both the Porsche Centre Hatfield leadership team and the broader Porsche Retail Group management team.Responsibilities: Oversee the daily operations of the aftersales department service reception, workshop and parts, ensuring high levels of efficiency and customer satisfactionEnsure that all service and repair work is conducted to the highest standards and in line with manufacturer guidelinesMonitor, analyse and ensure achievement of agreed KPIs within budget, implementing actions to improve performance as necessaryEnsure compliance with all health and safety, as well as environmental regulationsRegularly review and audit aftersales processes to ensure adherence to Porsche s quality standardsBe an active participant in the senior management team within the ..... full job details .....