The purpose of this role is support the GWT catering manager at our Robinswood Hill and Crickley Hill cafes, ensuring our café operations are commercially successful, achieve income targets, and maximise profitability. Deliver first-class customer service and exceed visitor expectations. Identify opportunities for innovation and new income streams. Support the Catering manager in developing a strong, flexible and agile customer-focused café team that reflects the values of GWT. Collaborate with wider GWT team as required, supporting the delivery of GWT s programme of events. Responsible for line management of café catering assistants and where applicable catering volunteers and deputise for the Catering Manager in their absence as required. To Understand the commercial drivers of cafés performance and identify opportunities to increase income, explore new revenue streams, and drive bottom-line contribution. To Support GWT s wider activity across but not limited to RWH and CH and other sites as required, including delivery of GWT s programme of events and activities, working in collaboration with the programming team to identify and realise opportunities to maximise income. We show how we care for nature, our partners and each other through our values: We re ambitious and dream big for people and for nature. We collaborate, because we can achieve more together. We re inclusive and believe that nature is for everyone. We act with responsibility for the work we do ..... full job details .....