Overview

2nd Line IT Support EngineerLocation: Hybrid - 1/2 days a month at a local site.Duration: 6 month initial contract with potential for extension.Pay rate: £Negotiable - Via UmbrellaLorien''s Leading High Street Banking Client is looking for additional

2nd Line IT Support Engineer

to join them on an ongoing project.Role Overview:We are seeking a skilled and proactive

2nd Line IT Support Engineer

to join the team on an initial 6-month contract.The ideal candidate will bring a broad range of technical expertise and a strong problem-solving mindset to support virtual desktop environments and resolve escalated technical issues.Key Responsibilities

Provide

2nd line support

for a wide range of IT issues across the business.Manage and resolve

escalated tickets

and technical queries efficiently.Support and troubleshoot

Virtual Desktop Infrastructure (VDI)

including

VMware ,

Citrix , and

Remote Desktop

environments.Deliver high-quality

remote desktop support

to end users.Collaborate with internal teams to ensure timely resolution of incidents and service requests.Maintain detailed documentation of issues, resolutions, and procedures.Proven experience in

2nd line IT support

roles.Strong working knowledge of

VMware ,

Citrix , and

Virtual Desktop

environments.Experience with

Remote Desktop Support

tools and techniques.Excellent

problem-solving

and analytical skills.Ability to work independently and manage multiple priorities in a remote setting.Strong communication skills and a customer-focused approach.Carbon60, Lorien and SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.

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