The RoleHere at Fortem Solutions we are delighted to be recruiting for a Field Services Analyst to join our IT team to cover a maternity leave for an initial 12-15 months. We''re looking for an experienced, customer-focused individual to provide technical (1st and 2nd line) support to Fortem employees. This role is based in Hitchin, although there may be travel to other sites when needed.The ClientFortem Solutions are a nationwide business specialising in the Social Housing sector. We provide Repairs and Maintenance, Retrofit, Capital Works and Decarbonisation workstreams within Local Authorities and Housing Associations.Duties and ResponsibilitiesThe key responsibilities for this role are as follows: Provide customer centric support to Fortem employees. The Service Delivery Team will be seen as a "business focussed" support function that strives to deliver a high first-time fix rate. Working with the Field Service Delivery Specialist to carry out a scheduled device refresh programme on an annual basis (Laptops, Tablets, Phones) to refresh aged devices at different offices/sites as required. Configure new starter IT equipment and ensure timely delivery to site/required office. Adhering to the ITIL principles in Incident, Problem, Change and Request Management that have been adopted by the Service Delivery Team. Taking ownership of tickets, ensuring regular, yet appropriate updates are provided to the customer through to resolution. Adhering to policies and procedures. ..... full job details .....