Job Description
This role combines Helpdesk support with data engineering development. You will answer and triage incoming tickets, escalating them to the correct level of support, alongside supporting the design, maintenance, and optimisation of our data pipelines and data architecture for our implemented client products and services. Working closely with data analysts, data scientists, and other stakeholders, you will help ensure the efficient and reliable flow of data across the organisation. This position includes Out of Hours work. Standard working hours are 6:00am to 2:30pm. There may be times where further Out of Hours coverage is needed,based on a rota; an Out of Hours Allowance is provided for this. Helpdesk and Support Answer and triage incoming helpdesk tickets Escalate issues to the correct level of support Monitor the helpdesk queue and follow up on outstanding tickets and defects Build exposure to client solution queries and investigations, bug fixes, and change controls Data Pipeline Development Assist in designing, building, and maintaining scalable data pipelines Implement ETL (Extract, Transform, Load) processes to ingest data from various sources Ensure data quality, integrity, and reliability through thorough testing and validation Database Management Support the management and optimisation of data storage solutions (e.g. SQL, NoSQL databases, data lakes) Monitor and maintain database performance and security Data Integration Collaborate with data analysts and ..... full job details .....