Telesales Team Leader Ilkeston £29,016 per annum Monday?Friday 8:30am?5:00pm 40 hours per weekWe are currently recruiting for an experienced Telesales Team Leader to join a well-established and growing business. This is an excellent opportunity for an experienced Telesales or Customer Service professional who enjoys leading a team, developing people and driving both sales performance and exceptional customer service. You''ll take responsibility for a direct team of approximately 8 Telesales Executives, providing day-to-day leadership, coaching and support while ensuring individual and team targets are consistently achieved.The Role As Telesales Team Leader, your responsibilities will include:Leading, motivating and supporting a team of Telesales ExecutivesCommunicating departmental goals, targets and expectationsCoaching/developing team members through call monitoring, side-by-side sessions, regular 1-2-1sSupporting recruitment, training, development, holiday planning, performance and absence managementMonitoring team performance and identifying opportunities for improvementEnsuring the team is prepared for customer calls and able to proactively resolve customer queries, complaints and product issuesDriving engagement with sales incentives and identifying missed sales opportunitiesSupporting daily team huddles and encouraging open communication and collaborationImplementing new processes and ensuring team members are fully trained on any changes What We''re Looking For The ..... full job details .....