Your new roleAs the senior People Operations Manager, you will lead the day-to-day operations of the PSS operation, ensuring efficient, accurate and compliant HR service delivery. You''ll oversee core processes including onboarding, offboarding, employee data management and benefits administration, while driving workflow management, performance and continuous improvement. You''ll coach and develop a team of advisors, build clear career pathways into specialist HR roles, and support wider People projects. You''ll also play a key role in governance, data accuracy, GDPR compliance and business continuity planning, working closely with senior stakeholders to ensure the People Hub meets evolving business needs.What you''ll need to succeedStrong experience managing HR operations or Shared Service/Operations/Change environmentsProven ability to lead, coach and develop HR teamsExcellent organisational skills with the ability to manage workflows, SLAs and peak workloadsConfidence resolving escalations and driving process improvementsSolid understanding of employment law, GDPR and HR governanceAbility to build strong relationships with stakeholders across HR, Payroll, ER and the wider businessA continuous improvement mindset, with an interest in HR technology and automationWhat you''ll get in returnYou''ll play a key role in shaping a modern, efficient People Hub and have the opportunity to influence process design, service delivery and team development. You''ll gain exposure across ..... full job details .....