Customer Support Expert

Customer Support Expert - Up to £17.46 per hour umbrella rate (Inside IR35)Do you have previous experience working in a customer contact centre environment? Join a fast-paced contact centre where every conversation matters. As a Customer Support Expert role you will have the chance to make a real difference for customers and dealers every single day. If strong communication, helpful problem-solving and a positive attitude sound like you, this Customer Support Expert opportunity is ready for you.What You Will Do:- Handle inbound and outbound calls as a first point of contact for customers and dealers, delivering outstanding service as a Customer Support Expert.- Tackle customer enquiries across phone, email, live chat, SMS, and post, ensuring every interaction is clear, accurate and professional.- Maintain up-to-date customer account records, including processing name and address changes and sending letters or emails.- Process and investigate customer payments made by debit/credit card, including refunds, and provide settlement quotes where required.- Support customers through end-of-contract processes, including managing dissatisfaction and escalation when needed.- Use guidance tools and approved information to draft or summarise communications, ensuring outputs are checked and correctly applied before use as a Customer Support Expert. What You Will Bring:- Confident communication skills, with the ability to explain solutions clearly over the phone and in writing as a ..... full job details .....