100% Work from Office. Below is the Job Description for your reference. Receive call from service desk, L-1 Tech support and Executive support team. Provide Hardware break fix services for laptop and desktop, Provide hardware upgrade services for laptop and desktop. Receive new desktop orders and provide MACI (Move, Allocate, Change and Install) services. Provide desktop support, Provide LAN support (LAN admin support with touch services). Provide support for sales team (Remote / Roaming users) and Provide assistance for S/W distribution across network. Trouble ticket maintenance and Maintain file and print (Location specific). Site Inventory management and maintenance. Attend weekly / Monthly review meetings with onsite and offshore team and Generate and provide weekly / monthly activity reports. Escalate the issues to management or next level as needed, Provide support for asset disposal services. Escalate and Coordinate with remote support team at offshore to get the user issues resolved. Participate in informal team meetings, client meetings, internal Operations meetings and Quality review meetings. Implement the corrective/ preventive action identified. Co-ordination with the other support groups and Domains. Ensure that the policies and procedures set by Tech Mahindra are adhered to. Report the status to the higher management. Preferred Skills: Exposure to ITIL delivery processes (ITIL foundation certificate will be an added advantage). Excellent experience in ..... full job details .....