Freightserve recruitment are looking for a Courier Express Manager for a well-established Freight Forwarder based in the Heathrow area.Daily Duties and Responsibilities:- Managerial responsibility for customer service delivery to Express and Courier department Client base Management of Express / Courier Customer Service Teams, including staff development and resource planning Managing up to 20 staff. Follow up and resolve any negative feedback re operational issues / customer service concerns raised by the customer Responsibility for Gross Profit analysis, and Sales Invoicing / Job costing accuracy To promote business development, ensuring all opportunities from existing business is followed up through telephone sales, prospect sales site visits and quotations. Contribute to ongoing operational development and cost saving measures Identify areas of operational improvement by reviewing processes regularly. Keep up to date with Express / Time Critical and Courier market trends, and industry news. Establish, Manage and Maintain Internal and External Relationships. To ensure internal processes and client''s operational requirements are fully documented within SOPs. Managing Implementation for new business Training for new staff on operational and account procedures Ensure all HMRC entry regulations are met, through self-auditing of Import entriesSkills required:- Must have customs knowledge of Imports and Exports AOG / Time critical knowledge would be an advantageWorking hours ..... full job details .....