We are delighted to be recruiting for a Space Coordinator to be part of the Rapport team, based at our client''s office in Fenchurch Street. You will be part of a large and diverse team that supports our client: a Fortune Global 500 company, where excellence and creativity are the norm every single day.

The key purpose of this role is to provide end-to-end space booking support to our people to ensure their space requirements are tailored to meet the business need. The Space Coordinator excels at building customer relationships and understands how best to facilitate their space requirements. Our office environment continues to evolve, and the Space Coordinator plays a key role in providing a great customer experience while adapting to the changes.

This role is 40 hours per week between Monday to Friday with the ability to be flexible, based on client needs.

Provide a range of services to the business including, but not limited to, reservations and events bookingsProcess all communications, queries and requests received through various tools in a timely and efficient mannerTake full ownership of each assigned request and coordinate with customer to achieve desired outcomesCoordinate with various in-house teams and vendors to offer a seamless customer experienceDisplay high levels of flexibility for any changes to restrictions and processesExecute any ad-hoc duties as requested by the Service Desk Team LeadProvide support and assistance where needed, including training of team members as appropriateProvide onsite customer support where requiredProvide operational feedback to enable service developmentCompile and interpret operational reportingExecute, and participate in, any new service streams to meet evolving business needEscalate issues to the Line Manager as appropriateIdentify and build good working relationships with key customersBid Room Management on siteOn site No-Show allocation every morningEngage and learnings from Events teams to improve event and customer experienceSME on Building knowledge across all space typesShare our Rapport values:

Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger TogetherIdeally, have previous customer service experienceHave a positive, outgoing personality and be able to easily build rapport with key stakeholdersBe proactive, flexible, and adaptable, with great attention to detail and ambition to learn and growDisplay excellent personal presentation and interpersonal skillsBe computer literate, with excellent communication skills, verbal and written, with a professional telephone and email etiquetteDemonstrate the ability to work independently and manage own workload

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