Location: St. Albans, AL1 Salary: 38,000 - 40,000 Working Hours: Monday- Friday (8:30am-5:30pm) Job Code: MJ2210 Helpdesk Manager I am currently representing a well-established Building Services firm in St. Albans who are looking for an experienced Helpdesk Manager to lead their busy operations team. My client has been a specialist in the sector for over 30 years and requires a proven manager who has a track record of leading helpdesk or dispatch teams within Facilities Management. This is a hands-on role where you will take full responsibility for the department, ensuring high service levels are maintained across their commercial contracts. This is a great move for a dedicated manager who thrives in a fast-paced environment and has the experience to lead a team, manage client relationships, and hit performance targets. Key Responsibilities: Oversee the day-to-day helpdesk operations, including coordination for out-of-hours service delivery. Monitor and report on Service Level Agreements (SLAs) Conduct regular team appraisals and provide ongoing support to helpdesk operators. Generate periodic contractor and performance reports for the management team. Manage the end-to-end quotation process, including the generation of quotes and tracking of financial approvals. Oversee the administration of maintenance contracts and service agreements. Liaise with Contract Managers to optimise helpdesk efficiency and service flow. Attend monthly client meetings to review ..... full job details .....