Overview

Digital Transformation Lead - Harness North (Part Time) role at NHS. Harness North PCN is seeking a dynamic and experienced Digital and Transformation Lead (DTL) to support coordination and delivery of high-quality, innovative primary care services.Responsibilities

Lead the delivery and continuous development of PCN services in line with the Network Contract DES, Investment and Impact Fund (IIF), PCN neighbourhood development and evolving NHS priorities.Ensure timely and accurate submissions for DES, IIF, Enhanced Services and other income-generating initiatives, working closely with clinical and administrative teams.Design and implement new models of care that maximise the impact of the multidisciplinary team and embed digital tools and pathways effectively.Develop and maintain Standard Operating Procedures (SOPs), governance framework and business continuity plans to support business resilience.Lead the strategic implementation and optimisation of digital transformation programmes across member practices, including but not limited to:Cloud-based telephonyDigital triage platformsAbtrace optimisationEMIS Hub and workflow standardisationRepresent the PCN at digital transformation forums and other external networks.Act as the primary liaison with key internal and external stakeholders, including practice managers, clinical leads, ICB digital transformation teams, IT support providers, and external contractors.Monitor and evaluate the impact of digital initiatives, using data dashboards, feedback, and quality improvement methodologies to inform continuous improvement.Commit to ongoing professional development, including training in digital health, leadership, service redesign and change management.Lead the transformation and operational delivery of the Enhanced Access Hub, including digital triage, capacity planning, reporting and continuous service improvement.Support the design and implementation of Neighbourhood Models of Care, aligned to integrated neighbourhood teams and local place-based priorities.Facilitate cross-practice collaboration and standardisation of pathways across the PCN for long-term condition management, urgent care access and preventative health.Work with local partners to support integrated service models (e.g., community services, mental health providers, local authority teams).Drive patient-facing digital innovations to enhance access and self-management (e.g., online consultation tools, NHS App optimisation, patient education platforms).Champion digital inclusion and ensure equitable access to digital services for diverse and underserved populations.Contribute to the creation and delivery of a PCN-wide digital and transformation roadmap aligned with local ICS strategy.Qualifications and Experience

Knowledge and Skills

Essential

Significant and demonstrable knowledge and understanding of PCN networks and their prioritiesExceptional organisation and administrative skillsKnowledge of Microsoft Office Software / Outlook / PowerPoint and ExcelGood oral and written communication skillsDesirable

EMIS Clinical systems experienceA general understanding of the NHS and the way it works both locally and nationallyValues and Behaviour

Essential

Inclusive of other stakeholdersDemonstrates ethics, values and personal qualities consistent with Harness vision, culture and valuesAdaptable, flexible and innovative approach to workAct in ways that support equality, diversity and inclusion, including treating people with dignity and respectAble to problem solve and respond to sudden unexpected demands and work patternsAbility to concentrate on complex tasks such as analysis and reporting while coping with interruptionsDemonstrate visible leadershipExperience

Essential

Demonstrable experience of general practice and primary careDemonstrable experience in successfully supporting delivery of new initiativesExperience of developing and managing relationships with a variety of clients and stakeholdersDesirable

Significant and demonstrable management experience in the NHSExperience of increasing participation in an initiative through communication and engagementLocal knowledgeQualifications

Essential

Degree or equivalent level education OR ability to demonstrate competency at this levelDesirable

Project Management Certificate (Quality Service Improvement and Redesign (QSIR) or Prince 2)Additional information

Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975; a submission for Disclosure will be made to the DBS to check for any previous criminal convictions.Employer details: Harness Care Ltd, Park Royal Medical Practice, Central Middlesex Hospital, Acton Lane, London NW10 7NS. Employer website: https://www.harnesspcn.nhs.uk/

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