IT Support Engineer£50,000 - £60,000 Permanent Covent Garden Hybrid Working167 Solutions Ltd is recruiting on behalf of a growing organisation looking to strengthen its internal IT function with an experienced IT Support Engineer.This is an excellent opportunity for someone who enjoys working across desktop support, end-user computing and business application support within a modern Microsoft and Apple environment. You''ll play a key role in ensuring users receive a first-class IT service while supporting business-critical infrastructure and applications.The RoleAs an IT Support Engineer, you''ll provide technical support across a diverse technology estate, working closely with colleagues to resolve issues, manage devices and support business applications. You''ll be involved in everything from user onboarding and endpoint management through to troubleshooting complex technical problems and supporting ongoing IT improvement projects.Key ResponsibilitiesProvide 1st, 2nd and occasional 3rd line support to end users.Support Windows and macOS devices across the organisation.Manage Apple devices using Jamf Pro or equivalent MDM solutions.Administer Microsoft 365, Active Directory and Microsoft Entra ID.Support business-critical applications and SaaS platforms.Troubleshoot hardware, software and networking issues.Configure laptops, desktops and mobile devices for new starters.Manage user accounts, permissions and security access.Support Office 365, Exchange Online and ..... full job details .....