Complaints Officer6 month FTC 26,500 per annumKent, HybridHamilton Woods Associates have been engaged by a renowned social housing provider in Kent, to recruit to a Housing Complaints Officer on a 6 month basis.The role offers 2 days home working, and 3 in their offices.Responsibilities of the Complaints Officer:Supporting teams with complaintsEnsuring thorough and consistent investigations into complaintsProviding formal written responsesProviding clear and ongoing communication with tenants, MPs and stakeholders surrounding the complaints processCollating information and accurately updating systemsRecording and following up on complaintsProviding analysis and report findings to senior management on complaints and dissatisfaction Requirements of the Complaints Officer includes:Knowledge of Housing Ombudsman Complaint Handling CodeKnowledge of resolving customer complaintsTo be considered for this exciting role, please contact Lucie Houston - Managing Consultant at Hamilton Woods or apply online with a covering note of your experience and suitability referencing the job ID number. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 - 10 days, it is regrettable that we cannot respond to all applicants, and please assume your application has been unsuccessful. ..... full job details .....