Founder at Vertex Search - connecting elite talent with global leaders in the systematic trading and technology spaceHead of Client Services / Electronic Trading Support – Tier 1 Trading Tech Provider

London or NYC | Hybrid | exceptional base + bonus + equity

Our leading global trading technology client is seeking a senior operator to lead a high-impact, technical team at the intersection of trading support, client services, and engineering. This is a rare opportunity to work directly with world-class founders, shape the function, and help scale a business that services some of the largest and most sophisticated trading firms in the world – including hedge funds, market makers, and asset managers.

The RoleThis is not a typical production support job. The successful candidate will bring a blend of technical depth, client-facing acumen, and leadership experience. You’ll be hands-on in the early stages – understanding systems, mentoring engineers, and building operational maturity across the support function. Over time, you’ll shape the team’s strategic direction and deepen relationships with external clients.

Your role:

Act as the escalation point for high-stakes incidents with major trading clients

Engage directly with senior stakeholders, building trust and credibility

Be accountable for production stability and client experience across regions

Scale the team’s processes, tools, and performance globally

Manage and coach high-performing ICs, many of whom are strong coders

Help tier client interactions, optimise time allocation, and drive efficiency

Own execution-related support – asset class agnostic but must understand high standards

About you

Proven experience in trading support, SRE and/or production engineering

Strong knowledge of execution systems or real-time trading infrastructure

Strong client engagement skills – able to interface credibly with major institutional clients

Executive presence and EQ – a calm operator under pressure

Cloud-native mindset and familiarity with observability, automation, and tooling

Experience working in high-performance or low-latency environments (asset class flexible)

SaaS knowledge and experience a plus

Work directly with founders and influence business strategy

Inherit a top-tier global team with strong pedigree

Clear mandate and autonomy to build and evolve the function

Tech-first culture with no red tape – business cases win, not bureaucracy

Platform processes billions daily; multiple industry awards and record growth

Exceptional people, comp, benefits and culture

Note:

This is a high-urgency hire. The company has explored internally and is now going to market.

Vertex Search is acting as a recruitment agency on this engagement.

Seniority level

Director

Employment type

Full-time

Job function

Engineering, Finance, and Information Technology

Industries: Financial Services, Capital Markets, and Investment Management

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