New Customer Service Advisor vacancy in South Norfolk Your new company Hays is pleased to be working with a specialist legal firm in South Norfolk who are actively recruiting for a Customer Service Advisor. Your new role As a Customer Service/Client Care Advisor, you will be responsible for the following: Answering switchboard calls and either dealing with these or referring them to the appropriate teams, or individuals.• Handling new claim referrals and entering data correctly onto the CMS. • Making re-assessment of injury calls to clients where required.• Identifying the "location of incident" details and using internet maps to save this to the file.• Conducting required conflict checks.• Complete Claim Notification Forms.• Taking out of new "After the Event" insurance policy and communicating with ATE insurer and client.• Discuss rehabilitation requirements with client and ensure completion of the rehabilitation instruction form.• Obtain client ID, proof of address and conduct the required anti-money laundering check required for all new clients.• Contacting witnesses for their assistance with claims and to secure a completed questionnaire and/or their account of the incident to be recorded on file.• Apply for police reports, CCTC footage of the accident, secure any dashcam footage and defendant''s details via DVLA search.• Conduct MID search to identify the defendant''s insurer.• Ensure client care documents are sent to new clients and check that these have been ..... full job details .....