Our client, a highly successful and expanding business who we have a longstanding relationship with within the construction sector, based in Cheltenham, has an exciting opportunity for a Customer Service Executive to join their team on a full-time, permanent basis following continued growth. This is a company who really care about their staff and have an excellent benefits package!Please note, this role is fully office based working Monday - Friday 8am - 5pm.Immediate consideration for interview, with initial 1st stage interviews taking place this side of Christmas!The successful Customer Service Executive should have: Proven experience within a customer service or customer-facing roleA confident and professional telephone manner with the ability to build rapport quicklyStrong organisational skills and a high level of attention to detailA proactive and adaptable approach, thriving in a fast-paced environmentExcellent written and verbal communication skills In this role, the Customer Service Executive will be responsible for: Acting as a key point of contact for customers, managing inbound calls and email enquiriesAccurately processing and managing orders through internal systems from placement to deliveryResolving customer queries, issues and returns in a timely and solutions-focused mannerCoordinating with internal teams, couriers and suppliers to ensure smooth fulfilmentPro actively keeping customers informed throughout the order journey Our client is offering the ..... full job details .....