PRIMARY RESPONSIBILITIES General To anticipate customer needs by continuous improvement of existing offering and development of newness. To report all disciplinary and grievance matters immediately to the Head Chef To inform the Head Chef of any irregularities in the conduct and/or appearance of staff from another department. To ensure that the Kitchen and Staff Canteen are regularly cleaned and are tidy at all times. Ensures that stock and linen are properly used to prevent soiling, damage and wastage. To handle all guests'' requests, queries and complaints, in a courteous, prompt and discrete manner. To arrive for work at the time specified on the Rota, correctly dressed for duty, as per the laid down procedure. To be fully conversant with all Hotel and Departmental policies and procedures. To manage staffing levels and to make adjustments as required. To assist in the recruitment and selection of people according to the hotel''s recruitment and selection policies, procedures and guidelines. Food quality To ensure that food hygiene standards are exemplary at all times so that legal and company requirements are met. To ensure that correct mis-en-place has been effected before service and that the staff are completely familiar with the production of dishes on the menu. To ensure the correct preparation, presentation and service of dishes to the guests and also the staff restaurant according to the standards of the hotel. To order, receive and store all food ..... full job details .....