2nd Line Technician £30,000 £36,000 + Pension Wymondham / Cambridge Full-time, PermanentAre you an experienced 2nd Line Technician looking for your next challenge with a growing and forward-thinking technology business?We re working with an established and ambitious IT services company that is looking for a technically confident 2nd Line Technician to join their team. This is a varied role where no two days are the same, supporting a diverse range of SME clients both remotely and on-site.You ll have the opportunity to work across a broad range of technologies, get involved in IT projects and play an important role in helping clients develop and maintain their IT infrastructure.The Role You ll be responsible for providing high-quality 2nd Line technical support, troubleshooting issues and supporting clients across a variety of environments.Your responsibilities will include: Providing remote and on-site 2nd Line support.Supporting PCs, laptops, servers and business networks.Installing and supporting routers, switches and firewalls.Office 365 maintenance, installation and migrations.Supporting Microsoft Exchange, Active Directory, Azure AD and Intune.Configuring SSL VPNs and basic firewalls.Supporting Acronis backups and monitoring system alerts.Managing DNS, email accounts and IP phone systems.Supporting SharePoint, NAS, UPS and public Wi-Fi solutions.Completing IT projects and solution deployments.Producing clear technical procedures and documentation.Working directly with ..... full job details .....