Job Title: Mortgage Collections ExecutiveLocation: OxfordshireSalary: Between 30,00 and 38,000 depending on experienceHours: Monday to Friday 9 am to 5.30 pmBenefits:23 days holiday plus bank and public holidaysSimply Health Cash planEmployee assistance programmeBupa (after the qualifying period)Free Legal and Conveyance feesVolunteering days offEnhanced Maternity and Paternity LeaveCompany sick payOngoing learning and development opportunitiesAbout the position of the Mortgage Collections ExecutiveWe have three exciting opportunities to join a well-established law firm as it expands its litigation support division following a new contract with a major retail bank. As a Mortgage Collections Executive, you will play a key role in providing empathetic, professional support to customers facing mortgage arrears. The ideal candidate will have a strong background in mortgage arrears management, a solid understanding of lending products, and prior experience in a similar role within a lender or loan servicer. This is a fantastic chance to be part of a growing team in a dynamic and supportive environment.Responsibilities for the role of Mortgage Collections ExecutiveHandle customer queries and information requests professionally.Follow the firm''s policies and procedures.Contact customers regarding overdue balances, payments, and fees.Conduct inbound and outbound calls with empathy and professionalism.Assess arrears situations, gather financial information, and update affordability ..... full job details .....