Travel Consultant / Administration Assistant

Location: East Molesey

Salary: £25,000 per annum + commission

Duration: Permanent

Hours: Full-Time, Monday-Friday + occasional Saturdays

Summary

Our client are looking for a friendly, organised and customer-focused Travel Consultant / Administration Assistant to join their team. You will be responsible for helping clients plan and arrange personalised travel experiences, handling reservations and providing a high level of customer service.

The role will also involve general administration and telephone calls, with regular interaction with clients to understand their requirements and ensure their travel arrangements run smoothly.

The role will be fully office-based initially, with some flexibility to work from home occasionally once training has been completed.

Responsibilities

• Assist clients with travel arrangements and reservations.
• Provide personalised advice and support based on individual travel requirements.
• Handle customer enquiries by telephone and other communication channels.
• Maintain accurate booking and customer records.
• Provide general administrative support to the team.
• Coordinate travel arrangements and ensure details are accurate and up to date.
• Deliver a professional and personalised customer service experience.

Please note you will also be requires to work 1 or 2 Saturdays a month during January-September, you will get a day off in lieu during the week

Key competencies

•             Excellent customer service and communication skills.

•             Strong organisational and administrative abilities.

•             Good attention to detail and the ability to manage multiple tasks.

•             Confident handling telephone calls and customer enquiries.

•             A friendly, professional and personable approach.

•             Ability to work effectively as part of a team.

•             Previous experience in travel, hospitality or reservations would be advantageous.

Due to the large volume of applications we receive for each position we will only be able to respond to applications received with the relevant skills.  Should you not hear from us within a week, unfortunately on this occasion your application has been unsuccessful.

March Recruitment is an equal opportunities employer and complies with all relevant UK legislation. Please note that by applying for this vacancy you accept March Recruitment’s Privacy Policy and GDPR Policy which can be found on our website and therefore give us consent to contact you.

Consultant – Danielle Godbold