Customer Service Administrator - Social Media ResponseLocation: Edinburgh CentralJob Type: Full-Time 12 month fixed term contractSalary: 24,500Start Date: 2nd March 2026 About the Role We''re looking for a proactive and digitally savvy Customer Service Administrator to join our team in the heart of Edinburgh. In this role, you''ll be the first point of contact for customers reaching out via social media platforms, ensuring timely, professional, and empathetic responses that reflect our brand values. Key Responsibilities Monitor and respond to customer queries across platforms including Facebook, X (Twitter), Instagram, and LinkedIn Escalate complex issues to relevant departments while maintaining ownership of the customer journey Maintain accurate records of interactions using CRM tools Collaborate with marketing and communications teams to ensure consistent messaging Identify trends and feedback from social media to help improve customer experience Support general administrative tasks within the customer service team This is a full-time role of 37.5 hours per week working between: Monday to Friday: 8am - 8pm Saturday and Sunday: 9am - 5pm You''ll work one late shift and one weekend shift every four weeks. What We''re Looking For Previous experience in customer service or social media management Excellent written communication skills and attention to detail Confident using social media platforms and CRM systems Ability to work independently and as part of a team Calm ..... full job details .....