OverviewAs one of the fastest-growing Colleges in the UK, Weston College is an inspiring place to work. Why not join us as a Exams Administrator and Helpdesk Officer?

This is a full-time role, working 37 hours a week on a maternity cover basis. Interviews for this role will take place on-site, at one of our college campuses in Weston-super-Mare.

Responsibilities

Support the provision of an Exams Helpdesk providing cover as the primary point of contact when the Exams Helpdesk apprentice is unavailable.

Provide guidance and coaching to the Exams Helpdesk Apprentice in the provision of outstanding customer service as well as professional, timely and accurate responses to enquiries through the provision of clear and accurate information.

Support the Exams Helpdesk Apprentice to identify opportunities to gain experience and evidence for their apprenticeship.

Prioritise, allocate to team members and follow up completion of emails received into the central Exams inbox.

Required skills and qualifications

Excellent IT skills including knowledge and experience in using spreadsheets.

Significant relevant and recent experience in an administrative environment.

Ability to review and evaluate complex material and data.

Benefits

Generous holiday entitlement

2-week Christmas closure

Potential for hybrid working opportunities

Volunteering Days (Up to two days of paid volunteering leave per academic year)

Flexible start and finish times outside of core hours, 9.30am - 3.00pm, Monday to Friday (only available during holiday periods for Academic staff)

Dedicated staff welfare officer and wellbeing champions

Generous pension scheme

Local and national staff discounts

Free parking across sites

Various staff committees including Equality, Diversity and Inclusion, Autism and Menopause

Focus on staff wellbeing

Wellbeing@weston hub

Eye care including free eye test and a contribution towards glasses

Annual staff conference with guest speakers

Employee assistance programme - available 24/7, 365 days a year

Training and development opportunities with a focus on progression

Weston College is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff and volunteers to share this commitment.

Please be aware that Weston College reserves the right to close this vacancy early should sufficient applications be received.

Due to the volume of recruitment, we are unable to offer feedback to any unsuccessful candidates.

We reserve the right to expire vacancies prior to the advertised closing date if a sufficient number of applications have been received.

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