CRM Implementation / Delivery Lead12 month Fixed Term ContractStart: Immediate, ideally within the next two weeksLocation: Hybrid, Central London - Twice a week onsite35 hour working week, 10% pensionWe are looking for an experienced CRM Implementation / Delivery Lead to take ownership of a Zendesk implementation and support wider digital delivery during a maternity cover period. This is a high-trust role within a lovely organisation that offers genuine autonomy and strong internal support.The roleYou will act as the delivery lead for a Zendesk CRM implementation, currently in the discovery and definition phase. Working closely with an external delivery partner and highly engaged internal stakeholders, you will be responsible for ensuring the solution is delivered, adopted and continually optimised.The role suits someone with a strategic, business analyst mindset who is comfortable shaping requirements, defining workflows and keeping one eye firmly on the wider digital strategy.From mid-contract onwards, you will also oversee the procurement and delivery of additional digital initiatives, including online tools, website and content projects.Key responsibilitiesLead the delivery of a Zendesk CRM implementation from discovery through to go-live and adoptionDefine, optimise and document business processes and workflows where formal BA capability is limitedManage and hold to account third-party delivery partnersDrive internal engagement and user adoption across the ..... full job details .....