IT Service Desk Analyst required by our market leading client in Central Bristol on a hybrid basis. Artis Recruitment are partnering with a market-leading, award-winning professional services organisation to recruit an enthusiastic and technically capable IT Service Desk Analyst. This is a fantastic opportunity to join a dynamic and supportive IT team, providing first-class technical support to users across the business. The role offers a competitive salary of £25,000-£28,000, an annual bonus, annual salary review and an excellent wider benefits package. The Role As an IT Service Desk Analyst, you''ll act as the first point of contact for IT-related queries and support requests, delivering a consistently high level of service across a wide range of systems, applications and hardware. You''ll provide 1st and 2nd line support, troubleshoot technical issues, manage incidents through a call management system and support users through telephone, email, Teams, face-to-face and remote channels. The role operates on a shift pattern between 08:00 and 19:00, providing coverage across the organisation''s core support hours. Key Responsibilities Provide 1st and 2nd line support across IT applications and hardware Diagnose and resolve technical issues, escalating where appropriate Support software installations, upgrades and system maintenance Respond to users via Teams, email, telephone and face-to-face Assess the urgency and impact of incidents and prioritise accordingly Maintain ..... full job details .....