London, England, UKOverview

About Clear Street:

Clear Street is modernising the brokerage ecosystem. Founded in 2018, Clear Street is a diversified financial services firm replacing the legacy infrastructure used across capital markets.We started from scratch by building a completely cloud-native clearing and custody system designed for today’s complex, global market. Clear Street’s proprietary prime brokerage platform adds significant efficiency to the market, while focusing on minimising risk, redundancy, and cost for clients. Our goal is to create a single source-of-truth platform for every asset class, in every country, and in any currency.By combining highly-skilled product and engineering talent with seasoned finance professionals, we are building the essentials to compete in today’s fast-paced markets.The Role

You will sit within the operations team and will be responsible for managing the day-to-day client relationships you will provide a high level of operational client support, as well as supporting other business lines with their daily trade support functions. You will also be involved in project work and ad-hoc requests assigned to the team. The successful candidate will be the main point of contact for all operational queries across a broad spectrum of strategies and products.This role will cover large volumes and quick turnarounds with an increasing focus on providing innovative value-add services to increase the client experience, potential business revenue while reducing manual touchpoints and driving operational efficiency through automation.The Team

Clear Street’s mission is to become a single-source platform that serves a variety of investor types across multiple asset classes on a global scale. The Clear Street U.K. team is bringing Clear Street’s established equities, options, and fixed-income prime brokerage business to a new market. Given that this team is relatively new, you’ll have the opportunity to shape and build the European client service team.Responsibilities

Acts as a liaison between the client and internal partners across the business, including the operations and technology teams to help resolve issues.Contribute to business requirements documents.Supporting the business with the daily trade support functionsCoordinates and delivers quarterly Service and Product Reviews with the team for improvement and plan enhancementParticipates in in-person client and prospect meetingsExecutes business strategy by staying up to date on market conditions, handling escalated calls, resolving complex client issues, and analysing data to address risk issues and trendsCreates and strives to maintain a high level of client satisfaction which is measured by both internal and third-party benchmarksStay abreast of new product developments and industry trends.Establishing client relationships, hosting client calls, inquiry response/research, account maintenance and analysing questions, requests, and problems.Demonstrated ability to take ownership of client and internal issues and see them through to resolution with minimal supervision.Qualifications

At least five (5) years related professional experience in client service within a broker dealer, prime brokerage experience is preferred.Demonstrate high-level knowledge and understanding of the Cash Equity and Fixed Income PB products. knowledge of other products such as Swap/Synthetic PB and Stock Lending.Client Focus, Relationship Building and Business AcumenExcellent communicator (both orally and written)Well organized and client focusedExceptional follow-up and follow through skillsAbility to adapt their style to that of the clientAptitude to learn a complex system platformCollaboration – can partner and establish relationshipsAbility to manage complex projects and work with a cross-functional teamAbility to influence decisionsWe Offer

At Clear Street, we offer competitive compensation packages, company equity, pension, gender neutral parental leave, and full medical and dental insurance. Our belief has always been that we are better as a business when we are all together in person. As such, we are requiring employees to be in the office a minimum of three days per week.Our top priority is our people. We’re continuously investing in a culture that promotes collaboration. We help each other through challenges and celebrate each other''s successes. We believe that modern workplaces succeed by virtue of having high-performance workforces that are diverse — in ideas, in cultures, and in experiences. We put in the effort to make such a workplace a daily reality and are proud to be an equal opportunity employer.Apply for this job

First Name *Last Name *Email *Phone *Location (City) *Resume/CV *Enter manuallyAccepted file types: pdf, doc, docx, txt, rtfLinkedIn ProfileWebsitePlease select your current eligibility / visa status to work in the UK. *Tier 5 Youth Mobility VisaIndefinite Leave to Remain/Permanent Resident (no visa required)Other (please provide details)Please indicate your visa expiry date DD/MM/YY or N/A if no visa is required. *Are you open to working onsite at least 3 days a week at our London Office? *Have you ever worked for Clear Street as a full-time or part-time employee, as an intern or as a temporary/contract employee or through a third-party? *How/where did you first learn about this role? *If you selected Clear Street Employee or Other please let us know the name of the employee or more information on Other respectively. If you did not select Clear Street Employee or Other please write N/A.Where are you located? *Please provide your full name exactly as it appears on your government-issued identification. *What is the minimum annual salary desired (in GBP)? *Do you have at least five (5) years related professional experience in client service within a broker dealer? *Do you have experience with, and understanding, of the Cash Equity and Fixed Income PB products. knowledge of other products such as Swap/Synthetic PB and Stock Lending? *

#J-18808-Ljbffr